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Accessibility

Accessibility barriers impact everyone from seniors and people with disabilities to families with young children using strollers. I am committed to working closely with residents to address accessibility issues within Ward 22 and the City of Toronto as a whole.

 

I believe that greater awareness of accessibility barriers is a great first step towards improving quality of life for people with disabilities and their families. It is important that landlords, tenants, and business owners are aware of the issues and legislation surrounding disability accommodation.

 

The following websites and contact information will be helpful to residents seeking more information about accessibility and the rights of people with disabilities. Most accessibility legislation is provincial, but the City of Toronto can assist residents with accessible transit and other services. Please feel free to contact my office for assistance with municipal accessibility issues.

 

To inquire about City of Toronto bylaws relating to accessibility, call 311 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

City of Toronto – Office of Equity, Diversity and Human Rights:

http://www.toronto.ca/diversity/index.htm

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

416-392-8592
TTY: 416-338-0889
Multilingual Services, call: 311

 

Centre for Independent Living in Toronto:

www.cilt.ca

Phone: (416) 599-2458

Direct Funding Hotline: 1-800-354-9950
Fax: (416) 599-3555
TTY: (416) 599-5077

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Federation of Metro Tenants’ Associations: (416) 921-9494

http://www.torontotenants.org/

 

Ministry of Community and Social Services – Accessibility Directorate of Ontario:

http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/index.aspx

General Inquiry: 416-326-0207
TTY: 416-326-0148
Toll Free: 888-520-5828
TTY Toll Free: 800-335-6611
Fax: 416-325-9620

 

Human Rights in Housing: http://www.ohrc.on.ca/en/human-rights-housing-overview-landlords

 

Toronto Transit Commission – Accessibility: http://ttc.ca/TTC_Accessibility/index.jsp

Accessible Taxi Services in Toronto

Several residents have contacted me about people with disabilities being charged for the transportation of wheelchairs and other assistive devices when they use taxicab services. Taxicab services that are licensed by the City of Toronto must charge all passengers metered Tariff "A" rates, and Tariff "A" specifically states that passengers cannot be charged for the transportation of wheelchairs. This means that people with disabilities must be charged the same rates as people without disabilities. Licensed taxicab services that charge flat rates to people with disabilities are in violation of the Municipal Code.

 

Livery services and Wheel-Trans services can charge flat rates because they are not classified as taxicab services, so it is important that passengers inquire about the kind of service they are booking before planning a trip.

 

For more information, please read Appendix C of chapter 545 in the Municipal Code at: http://www.toronto.ca/taxitraining/pdf/chapter545.pdf.

 

If you have a compliment or complaint about a taxicab driver or service, contact Licensing Services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1-877-TO-TAXIS.

 

My letter to Minister Milloy regarding the Accessible Built Environment Standard

July 18th, 2012

 

 

The Honourable John Milloy, MPP
Minister of Community and Social Services
6th Floor, Hepburn Block
80 Grosvenor Street
Toronto, Ontario M7A 1E9

 

 

Dear Minister Milloy,

 

I am writing to inquire about the Accessible Built Environment Standard of the Accessibility for Ontarians with Disabilities Act (AODA). The Ministry of Community and Social Services has done an excellent job of consulting people with disabilities and other stakeholder groups in order to develop the new AODA standards, and I would like to thank you for your hard work.

 

The City of Toronto has been waiting for the province to pass the Accessible Built Environment Standard so that it can update its own policies and by-laws, and as a result it has been difficult for the City to make proactive choices around accessibility without provincial guidance. Without the standard in place, the City has had to delay changes to its own accessibility guidelines and policies.

 

The City of Toronto has continued to fulfill its obligations under the Ontarians with Disabilities Act and has begun to implement the AODA standards enacted thus far. However, Since the Accessible Built Environment Standard has not yet been released, it is difficult for the City to determine the overall costs of AODA implementation.

 

I understand that the province has not committed to providing any funding for AODA implementation to municipalities as yet. Further, the delay in enacting the Accessible Built Environment Standard has decreased the amount of time municipalities have to budget for the requirements of the Standard. If the City is not able to meet the AODA's requirements in time, it will likely face administrative penalties. Thus it is important that the City is given sufficient time and guidance to budget for, and implement, the final Standard.

 

The final proposed Accessible Built Environment Standard was released almost two years ago, and the Ministry of Community and Social Services website indicates that work is still continuing. If your Ministry could provide an indication of when the Province plans to enact the standard, when policy guidelines explaining the standard will be made available, and whether or not the Province of Ontario will provide funding for the implementation of this standard, it would be greatly appreciated.

 

I look forward to working with you on these important initiatives on behalf of Torontonians with disabilities as well as their families, friends and coworkers.

 

Yours sincerely,

 

 

Josh Matlow
City Councillor
Ward 22 – St. Paul's
www.joshmatlow.ca

   
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