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Accessible Taxi Services in Toronto

Several residents have contacted me about people with disabilities being charged for the transportation of wheelchairs and other assistive devices when they use taxicab services. Taxicab services that are licensed by the City of Toronto must charge all passengers metered Tariff "A" rates, and Tariff "A" specifically states that passengers cannot be charged for the transportation of wheelchairs. This means that people with disabilities must be charged the same rates as people without disabilities. Licensed taxicab services that charge flat rates to people with disabilities are in violation of the Municipal Code.

 

Livery services and Wheel-Trans services can charge flat rates because they are not classified as taxicab services, so it is important that passengers inquire about the kind of service they are booking before planning a trip.

 

For more information, please read Appendix C of chapter 545 in the Municipal Code at: http://www.toronto.ca/taxitraining/pdf/chapter545.pdf.

 

If you have a compliment or complaint about a taxicab driver or service, contact Licensing Services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1-877-TO-TAXIS.

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