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Tenants

Ward 22 has the highest percentage of tenants in Toronto. I am committed to working closely with tenants and the provincial government to restore real rent control to curb spiralling apartment rates.

 

I also understand that the relationship between a tenant and a landlord can often be difficult and confusing. If you rent an apartment or house you have special rights and responsibilities that are governed by City of Toronto by-laws and provincial legislation. Tenants have the right to live in a clean, well-maintained building and not be subjected to rent increases above the provincially mandated increase without reasonable justification, or eviction without a fair hearing at the Landlord and Tenant Board.


The following contact information is for various organizations and agencies that are able to assist you with information, advice and support if you encounter any issues related to your tenancy. As always, please feel free to contact my office for help with any issue related to your
apartment or rental agreement.

 

City of Toronto Municipal Licensing and Standards: 311 (toronto.ca/311)

Federation of Metro Toronto Tenants’ Associations: (416) 921-9494

Ontario Tenants Rights

Housing Connections (TCHC): (416) 981-6111

Toronto Rent Bank: (416) 924-2543

Ontario Landlord and Tenant Board: (416) 645-8080


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Tenants' Frequently Asked Questions

What is the law that governs the relationship between tenants and landlords?

A: The provincial Residential Tenancies Act (2007). This legislation also governs the provincial Landlord and Tenant Board located right around the corner at Yonge and St. Clair.

 

Why can my landlord raise my rent every year? Who decides what the amount is?

A: The provincial government has permitted landlords to raise rents on an annual basis by a "Guideline" amount that is tied to the Consumer Price Index. In 2011 that amount was .7% so many tenants didn't notice if landlords even bothered to raise it. Unfortunately, for 2012 the amount was 3.1%. The provincial government realized this amount was too hard of a burden on tenants and is moving forward with new legislation that would cap the Guideline increase at 2.5%.

 

What is an Above the Guideline Rent Increase (AGI)? Can I appeal it?

A: An AGI is a rent increase above the "Guideline" that a landlord can apply for through the Landlord and Tenant Board to cover the cost of capital repairs such as replacing elevators or balconies. As a tenant, you have the ability to appeal this amount at a hearing before the Landlord and Tenant board. The City has a tenants' Defence fund that is setup to help tenants with legal costs associated with AGI hearings.

 

Is my landlord responsible for providing a certain amount of heat in my apartment?

A: A landlord shall provide heat to a dwelling unit that is rented or leased and that is normally heated at the landlord's expense so that a minimum air temperature of 21 degrees Celsius is maintained in all areas of the dwelling unit from the 15th day of September in each year to the 1st day of June in the following year. Please phone 311 if the minimum heat standard is not being met. MLS will come to your place and take readings and enforce the by-law if warranted.

 

Is my landlord responsible for keeping my apartment in a state of good repair?

A: A landlord is responsible for providing tenants with a clean, pest-free living environment with working appliances. Common areas must be well-lit and provide functioning elevators, hand rails, etc. Please phone 311 to have MLS investigate any of these issues in your building.

 

My landlord has put a lot of stipulations in my lease that prevent me from having children, a pet or guests over. Is that legitimate?

A: No. The Residential Tenancies Act super cedes anything written in a lease. If you think you have been discriminated against, you can call the Centre for Equality Rights in Accommodation (CERA) at 416-944-0087. CERA also has a website at www.equalityrights.org/cera.

 

Can my landlord or Superintendent enter my unit at any time?

A: No. A property owner is also allowed to enter your apartment to:

  • do a maintenance inspection;
  • to allow a potential purchaser to view the unit;
  • or if you have indicated a reason for entry (like cleaning services) in your

The property owner must give you 24 hours written notice before entering and they may only enter between 8 am and 8 pm.

 

My apartment building does not have green bins? Is it possible for our building to get one?

A: The City of Toronto is in the process of phasing in the Green Bin Program for multi-unit dwellings. If your building is not using the Green Bin program, you could contact your building manager regarding the matter.

 

My letter regarding issues at 890 Mount Pleasant Road

August 10th, 2012

Homestead Property Management
890 Mount Pleasant Road
Toronto, Ontario
M4P 1V9

To whom it may concern,

I am writing to you regarding my concerns about property and facility maintenance at 890 Mount Pleasant Road.

It has recently come to my attention that there is a large amount of furniture and other items strewn on the front lawn of the property. It is unsightly, and I would appreciate if you would address this matter immediately.

In addition to the furniture, the outdoor pool on your property does not appear to be in use at all. Seeing as your website boasts the pool as one of its many amenities, I am sure your residents would appreciate its use during the remaining few weeks of summer. 

I would appreciate a prompt response from you, outlining a timetable for resolving these concerns.

Sincerely,

Josh Matlow
Toronto City Councillor
Ward 22 – St. Paul's

August 10th, 2012

Homestead Property Management

890 Mount Pleasant Road

Toronto, Ontario

M4P 1V9

To whom it may concern,

I am writing to you regarding my concerns about property and facility maintenance at 890 Mount Pleasant Road.

It has recently come to my attention thAugust 10th, 2012

Homestead Property Management
890 Mount Pleasant Road
Toronto, Ontario
M4P 1V9

To whom it may concern,

I am writing to you regarding my concerns about property and facility maintenance at 890 Mount Pleasant Road.

It has recently come to my attention that there is a large amount of furniture and other items strewn on the front lawn of the property. It is unsightly, and I would appreciate if you would address this matter immediately.

In addition to the furniture, the outdoor pool on your property does not appear to be in use at all. Seeing as your website boasts the pool as one of its many amenities, I am sure your residents would appreciate its use during the remaining few weeks of summer. 

I would appreciate a prompt response from you, outlining a timetable for resolving these concerns.

Sincerely,





Josh Matlow
Toronto City Councillor
Ward 22 – St. Paul's
at there is a large amount of furniture and other items strewn on the front lawn of the property. It is unsightly, and I would appreciate if you would address this matter immediately.

In addition to the furniture, the outdoor pool on your property does not appear to be in use at all. Seeing as your website boasts the pool as one of its many amenities, I am sure your residents would appreciate its use during the remaining few weeks of summer.

I would appreciate a prompt response from you, outlining a timetable for resolving these concerns.

Sincerely,

Josh Matlow

Toronto City Councillor

Ward 22 – St. Paul's

   

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My letter regarding issues at 200 Roehampton Avenue

August 9th, 2012

 

Mike Imseis

Property Manager

200 Roehampton Avenue

Toronto, ON

M4P 1R8

 

Dear Mr. Imseis,

 

I have recently been contacted by several of your tenants at 200 Roehampton Avenue with concerns regarding pests in the building and issues with the elevators.

 

It has come to my attention that tenants have spotted cockroaches and rats in the building. Pests pose a serious health risk to tenants and impact the well-being of everyone who lives there.

 

In addition, I have been informed that your elevator has been encountering some technical issues, including making sudden, shaking motions. While this is a major problem in of itself, I have also been told that building staff are hesitant to put it out of service when its behaviour is questionable. A broken elevator that is not taken out of service poses a significant safety risk, especially to seniors and tenants with disabilities.

 

I would appreciate a prompt response from you, outlining an immediate timetable for resolving these concerns. Tenants' safety and quality of life is very important to me and should be a priority for us all.

 

Sincerely,

 

Josh Matlow

Toronto City Councillor

Ward 22 – St. Paul's

   

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My letter regarding issues at 200 Balliol Street

August 1st, 2012

 

Lorelei Holden

Property Manager

200 Balliol Street

Toronto, ON

M4S 1C8

 

Dear Lorelei,

 

I’m writing to you regarding significant concerns I've received from tenants of 200 Balliol Avenue about property maintenance and the quality and upkeep of their units.

 

It has come to my attention that the water service in the building is variable and has been abruptly shut off without notice. I understand this has happened three times in the past month alone. Tenants are entitled to reliable access to water in their units.

 

They've also told me that there is a lack of accessible recycling bins and would appreciate the restoration of proper recycling containers on each floor of the building rather than simply having a bin outside.

 

Most importantly, a number of your tenants have told me that your building's temperature is often far too hot and that this make their apartments very uncomfortable. I understand that one tenant has even been hospitalized three times due to dehydration as a result of the heat.

 

I would appreciate a prompt response from you, outlining an immediate timetable for resolution of these issues. Tenant health, safety and quality of life is very important to me. I expect that it should be a priority for you as well.

 

I look forward to hearing from you at your earliest opportunity.

 

Sincerely,

 

Josh Matlow

Toronto City Councillor

Ward 22 – St. Paul's

   

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My letter regarding issues at 33 Davisville Avenue

July 25th, 2012

 

John Truong
Manager, Rental Office
33 Davisville Avenue
Toronto, ON
M4S 1G3

 

Dear Mr. Truong,

 

Recently, several of your tenants at 33 Davisville Avenue have come forward to me with troubling concerns regarding property maintenance and the quality and upkeep of their units. They've also told me that the building's elevators are often inoperative and create unsafe situations for the residents.

 

Moreover, I understand that the building has suffered from - and continues to suffer from - a bedbug infestation. Several tenants have felt that your response to this important concern has been neither supportive nor effective.

 

Several tenants believe that their rent is too high, especially in light of the perceived lack of maintenance and ongoing issues within the building.

 

I would appreciate a prompt response from you, outlining an immediate timetable for resolving these concerns. Tenants' safety and quality of life is very important to me and should be a priority for us all.

 

Most sincerely,

 

Josh Matlow
Toronto City Councillor
Ward 22 – St. Paul's

   

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