Councillor Josh Matlow

COVID-19: Vaccine Information and How to Stay Informed

COVID-19: Vaccination information and How to Stay Informed2021-05-11T19:24:25+00:00

One of the most important things you can do to help end this pandemic is to be vaccinated. This will not only keep you safe, but your family, friends and neighbours, too. Vaccination is underway for Phase 1 and Phase 2 in the Province’s vaccination program. Details about Phase 3  timing, who is eligible and the status of completed vaccinations  for Ontario is on the Province’s website. I’ve heard from many of you that the Province’s vaccine roll-out has been confusing and it’s been hard to understand exactly when one is eligible. This is why I’ve decided to create a “one-stop shop” for our Toronto-St.Paul’s community to provide you with all relevant information available to us.

  • The following residents can currently book appointments at city immunization clinics.
    • Residents 18+ (born in 2003 or earlier) who live in hotspot Postal code (M6E)
    • Residents aged 50+ (born in 1971 or earlier)
    • Elementary and Secondary education workers
    • Childcare workers
    • Residents who are pregnant
    • First Nations, Inuit and Metis residents
    • Residents with highest-risk, high-risk or at-risk health conditions
    • Most frontline workers who cannot work from home
  • Residents aged 40+ (born in 1981 or earlier) ) can currently book appointments at pharmacies by clicking here, or by contacting the clinics listed in the “non-city run vaccination clinics” tab below.
  • Residents may also be able to book at Hospital Immunization Clinics including Baycrest Clinic, Sunnybrook Hospital and University Health Network. Please review the eligibility for each site.

Learn more about who is currently eligible to book at City immunization clinics and at hospital immunization clinics or pharmacies.

To call the Provincial Vaccine Information Line dial: 1-888-999-6488 (TTY 1-866-797-0007).

Rogers and Bell Media has announced that they will not be charging minutes used when calling official government vaccine booking lines. All calls are free of charge!

Please note: if you are eligible to receive a vaccine, you do not need to be a Canadian citizen or have a Ontario health Insurance Plan (OHIP) card. If you do not have an OHIP card, you can register using another form of government issued ID from any jurisdiction or country, even if expired. If you require assistance booking without an OHIP card, please contact the FCJ Refugee Centre at 416-469-9754 or

Please click on the tabs below for more information.

North Toronto Memorial Immunization Clinic2021-04-13T18:39:16+00:00

Address: 200 Eglinton Avenue West

(View map of clinic location within North Toronto Memorial Community Centre).

Accessibility: This clinic location is accessible.

Parking: Parking is available on site. Be mindful of your appointment time, and only arrive shortly before your appointment and depart directly after your appointment.

A list of City of Toronto immunization clinics can be found here.

List of Non-City Run Vaccination Sites in Toronto-St.Paul’s2021-04-13T18:41:15+00:00
Shoppers Drug Mart 939

1507 Yonge Street


Northcliffe Pharmacy

1751 Eglinton Avenue West


Welcome Guardian Pharmacy

1881 Yonge Street



Sam’s I.D.A. Pharmacy

1920 Yonge Street


St.Clair Centre Toronto Rexall

2 St.Clair Avenue East Unit C001


Shoppers Drug Mart 841

2345 Yonge Street

Uptown Pharmacy

243 Eglinton Avenue West



396 St.Clair Avenue West


Forest Hill Pharmacy

491 Eglinton Avenue West #102


Shoppers Drug Mart 836

523 St. Clair Avenue West


Ava Pharmacy

81 St Clair Avenue East Unit 220

Eglinton/Bathurst Toronto Rexall

901 Eglinton Avenue West


Vaccine Eligibility2021-04-13T18:42:24+00:00

To keep up-to-date on vaccine eligibility, please check out the Province’s webpage and/or this comprehensive Reddit page.

Transportation to Clinics2021-04-13T18:43:28+00:00

Book a Ride to and from Your Vaccination Appointment:

  1. Book your vaccination appointment at a clinic locationthat is in your area of the city.
  2. Contact the transportation program in your area to arrange for a ride to and from your appointment. Appointments should be booked no later than 48 hours before your appointment time. Availability is limited and rides are not guaranteed.
  • If you live in north Toronto, visit iRide or call 1-844-474-3301. iRide boundaries for vaccine clinics are:
    • John St. to the north
    • Clair Ave West to the south
    • Dufferin St./Allen to the west
    • Don Valley Parkway to the east.
  • If you live in central Toronto or Etobicoke, visit Toronto Ride or call 416-481-5250.Toronto Ride boundaries for vaccine clinics are:
    • highway 401 to the north
    • the Lake to the south
    • Etobicoke Creek / Highway 427 to the west
    • Victoria Park to the east.
    • areas within Etobicoke that are outside the above listed boundaries

A support person or family member can accompany you on the ride, if needed.

Note that transportation vehicles are not accessible and clients should be able to step into the vehicles (with assistance). There will be approximately one hour between drop off at the vaccination clinic and pick up after the appointment.

Transportation is delivered through a collaborative network of City and Ministry of Health funded community not-for-profit agencies that provide rides to vaccination clinics such as City-run immunization clinics, hospitals or pharmacies.

OSDP and Ontario Works

People who receive social assistance may be eligible for medical transportation funds to help cover costs of travel to receive their COVID-19 vaccination. Social assistance recipients should contact their caseworker to access transportation funds they may be eligible for.

Uber Canada and TTC Support

Uber Canada has made a generous donation of voucher codes for individual rides.

Starting April 6, these vouchers will be distributed to a network of partner community organizations to provide to people who have no transportation options, live in communities with high rates of COVID-19, who have challenges travelling to be vaccinated, as well as for some people with disabilities. Uber Canada vouchers are limited and are not guaranteed.

The TTC is working with the City to distribute 15,000 TTC ride vouchers through a network of partner community agencies across Toronto to provide to people who cannot afford transit fare, with no-cost rides to and from vaccination sites starting in April.

Wheel-Trans Rides to City Immunization Clinics

Existing Wheel-Trans customers can book rides to and from their vaccine appointments by calling Wheel-Trans Reservations at 416-393-4222, seven days a week from 7 a.m. to 11 p.m. or online at the Wheel-Trans Self-Booking .

Customers who qualify for Wheel-Trans service, and would like to arrange a trip to and from their vaccination, can apply by calling Wheel-Trans Customer Service at 416-393-4111, Monday to Friday from 8 a.m. to 4 p.m.

Wheel-trans will be reaching out to its approximately 26,000 customers regarding this initiative via email blast, a bulletin on its booking website and a recorded message on its Customer Service line.

City of Toronto Vaccination Plan for Homebound Persons & Seniors2021-04-13T18:46:22+00:00
  • If you are a homebound person receiving care through a Primary Care Provider, Family Health Team, Home or Community Care or Community Support Services or Agencies, please contact your provider to learn whether they are able to offer in-home vaccination. Many teams are beginning to organize or being supported to offer in-home vaccination and will begin to reach out to their patients and/or clients in the coming weeks. If your provider is not able to offer at-home vaccination, they will place your name onto a list for at-home vaccination.
  • If you are a homebound person who does not have a Primary Care Provider, Family Health Team, Home or Community Care or Community Support Services, please contact the Toronto Seniors Helpline. The Toronto Seniors Helpline will be available to support homebound people who are 18-65 years old, as well as seniors. They can be contacted at 416-217-2077 or by web chat following instruction at
Vaccine Availability2021-04-13T18:47:53+00:00

There is a limited supply of vaccines available in Ontario at this time. The provincial government has a three phase plan to distribute vaccines, starting with people who are vulnerable to severe illness and death from COVID-19 and certain prioritized populations.

As more vaccines arrive, the vaccination program is expanded. The Province’s vaccination program is in Phase 1. Details about Phase 2  and Phase 3  timing, who is eligible and the status of completed vaccinations  for Ontario is on the Province’s website.

COVID-19: Status of Cases in Toronto2021-04-13T18:49:46+00:00

To review the daily status of cases in Toronto from Toronto Public Health, please click here. Kindly note that the data shown here may differ from other sources, as data are extracted at different times.

How to Protect Yourself2021-04-13T19:00:08+00:00

Everyone has a role to play. The actions you take will protect you, loved ones and those most vulnerable in our community.

Tips to Prevent the Spread

The best way to prevent infection is to avoid being exposed. The new COVID-19 variants of concern may spread more easily. It is more important than ever to carefully follow these public health practices:

  • Limit trips outside the home only for essentials. Such as shopping for food, health care visits, walking the dog, outdoor exercise, going to school, child care or work.
  • Do not visit friends or family in other households, even if you live in the same building.
  • Connect with friends and family by phone, social media or online.
  • Home care, support workers, and emergency repair persons are permitted.
  • People living alone may join one other household for companionship.

Remember to:

  • Stay home if you are feeling unwell, even with mild symptoms
  • Keep two metres distance from people you don’t live with
  • Wear a mask when entering indoor public spaces and outdoors when you can’t keep a physical distance
  • Wash your hands often or use alcohol-based sanitizer
  • Avoid touching your face with unwashed hands
  • Cover your cough or sneeze with your elbow or a tissue
  • Clean and disinfect high touched objects and surfaces
  • Download the COVID Alert app Opens in new window
  • Do not travel outside of Ontario

Read the Dos and Don’ts guide for more information about what is expected. Please click here to visit the City of Toronto’s website and learn more about how to say safe, including information on physical distancing, face masks, food safety, and safe sex during COVID-19.

Safe and Physically Distant Cycling Resources 

Cycle Toronto, in collaboration with Toronto Public Health, has produced an online resource regarding cycling in the time of COVID-19. Please click here to read important information on how to ride safely during the pandemic. 

COVID-19 Testing Centres2021-04-13T19:02:05+00:00

To rapidly expand screening and ease pressures on hospital emergency departments, a number of dedicated COVID-19 testing centres have been established across Toronto. Please click here to learn more about who should visit these centres and where they are located. 

Important Hotlines to Contact2021-04-13T19:03:18+00:00

Emergency Services
Call If You’re Having Difficulty Breathing or Experiencing Other Severe Symptoms
24-hours, 7 days a week
Telephone: 911

Telehealth Ontario
Call If You Develop Symptoms
24-hours, 7 days a week
Telephone: 1-866-797-0000

Toronto Public Health Hotline
8:30 a.m. – 8 p.m.
Telephone: 416-338-7600
TTY: 416-392-0658

311 Toronto
Outside City limits: 416-392-2489
Call if You Have Questions About City Services.
Telephone: 311
TTY: 416-338-0889

211 Toronto
Helpline and Online Database of Ontario’s Community and Social Services
Telephone: 211
Text: 21166

Toronto Seniors Helpline
Interpretation Services Available
Mon-Fri: 9:00am-8:00pm
Sat-Sun-Statutory Holidays-9:00am-6:00pm
Telephone: 416-217-2077
Long Distance: 1-877-621-2077

Gerstein Crisis Centre
Adults 16+ Experiencing Mental Health & Substance Abuse
24-hours, 7 days a week
Telephone: 416-929-5200

Distress Centre of GTA
Anyone in Distress or Need of Emotional Support
24-hours, 7 days a week
Telephone: 416-408-4357
Text: 45645

Connex Ontario
Addiction, Mental Health & Problem Gambling
24-hours, 7 days a week
Telephone: 1-866-531-2600

Kids Help Phone
Free & Confidential Counselling for Youth
24-hours, 7 days a week

Toronto Emergency Central Intake for Shelters
24-hours, 7 days a week
Telephone: 416-338-4766

Grocery Gateway
Order Groceries Online from Longos
24-hours, 7 days a week
Telephone: 1-877-447-8778

Order Groceries Online
24 hours, 7 days a week
Telephone: 1-888-246-7822

Order Groceries Online
24-hours, 7 days a week
Telephone: 1-844-41-BUGGY (28449)

COVID-19 Youth Mental Health Resource Hub
Before the pandemic, we were advocating together for programs to help our youth. Now, during the COVID-19 crisis, we want our community’s youth to get through this physically, and mentally, well. Here’s a helpful COVID-19 Youth Mental Health Resource Hub that youth can access virtually.

Unison Health Telephone Counselling and Support

For the safety of community members and our clients and to prevent the spread of COVID-19, Unison Health is now offering the following services over the phone:

 mental health counselling: Call Amanda Costa, Mental Health OutreachWorker at 416-645-7575 ext. 2050 or send an email to

 help to apply for income benefits, such as CERB: Call 416-787-1661 ext. 3240, Monday to Friday 8:30am to 5pm Leave a voice mail message with your name and phone number.

 help to get food: Call 416-787-1661 ext. 3341, Monday to Friday 8:30am to 5pm Leave a voice mail message with your name and phone number.

If you are worried, sad, or scared, you are not alone. Unison’s counsellors are here to help you. Connect with Unison by using one of the phone numbers listed above. Someone will return your call as soon as possible. Note: staff are working from home and your call may be returned from a blocked number.

Federal, Provincial, and Municipal News Releases2021-04-13T19:11:48+00:00
Seeking Help: Grocery Delivery Assistance, Food Banks, Mental Health, and More2021-04-13T19:14:57+00:00

UHN OpenLab’s Friendly Neighbour Hotline:

University Health Network’s OpenLab is helping vulnerable seniors—the group most at risk during the COVID-19 pandemic—by mobilizing volunteers to deliver groceries and other household essentials. The service gives priority to seniors living in low-income housing.

Due to the need for social distancing, many seniors face challenges with picking up essentials like groceries. These challenges are made worse by the new reality of having to wait in long lines at some stores, which may not be possible for frail seniors, and which brings a higher risk of contracting COVID-19.

Many seniors, particularly those with low-income, do not have digital access or are unable to go online or afford the added fees for delivery services.

Since this initiative was first announced on March 13, 2020, close to 600 volunteers have stepped forward to offer assistance to the thousands of seniors living in low-income housing across the city. Together, we operate the Friendly Neighbour Hotline, a single phone number seniors living in low-income housing in Toronto can call, connected to a network of volunteers throughout the city who can help with picking up groceries and household essentials during this difficult time.

Volunteers are ordinary Torontonians who want to help. All volunteers have been vetted. Vetting includes a review of government-issued ID (e.g. driver’s license, passport) and two references, one of which must be from work, school or another volunteer organization. Those who have passed the vetting process attend mandatory online training before they can assist vulnerable seniors.

The UHN OpenLab team has established the processes and procedures of the operation, and consulted with City officials, collaborators, and seniors themselves to ensure a coordinated, effective and safe response. The team has long-standing relationships and projects looking at creative ways to support seniors to live independently in Toronto’s vertical communities. This has allowed UHN OpenLab to get organized very quickly, and to go live with the service in just a week.

The Friendly Neighbour Hotline went live on Monday, March 23. Currently, it is only serving Toronto seniors who live in low-income housing. The toll-free Hotline is available in 180 languages.


SPRINT Senior Care

SPRINT began caring for seniors and enabling seniors to care for themselves in 1983. They continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Due to COVID-19, there have been a number of program and service changes. Please click here to learn more.

If you’re a senior and interested in grocery delivery, Meals on Wheels food service or security and wellness checks, please call 416-481-0069 ext. 1225 or review this flyer.


Wellness Together Canada E-Portal 

Wellness Together Canada is an innovative joint venture between Canadian mental health leaders to offer a full range of mental health support to people of all ages in every part of Canada. The program connects Canadians to peer support workers, social workers, psychologists, and other professionals for confidential chat sessions or phone calls, and will make it easier to find credible information and help address mental health and substance use issues. It is available in both English and French as an online portal/website and can be accessed at Wellness Together Canada is funded by Health Canada.


Feeling Lonely? We Care About You:

During the COVID-19 crisis, and even during “normal times”, too many seniors are isolated. I’ve organized a team of caring volunteers who are ready to reach out to seniors in our community who feel lonely. Please feel very welcome to post this notice in your building or street. For a printable version, please click here.

Canadian Red Cross Food Delivery


Helpful Housing Information

Social Planning Toronto has created a helpful tool on their COVIDHelpTO page with information on how to get help for a variety of different housing situations. For more information, please click here.


The Stop’s COVID-19 Plan:

We’re at a critical time for the containment of COVID19 (Coronavirus).

The Stop Community Food Centre will be shifting its resources away from community programming and towards emergency food access services starting Monday, March 16.

Our first and foremost priority is to protect the health and well-being of all Stop community members, staff, and volunteers.

We will continue to provide essential food access services to our community in an adjusted form at our main location at 1884 Davenport Road:

 The Stop’s Food Bank will run Mondays and Fridays, 12pm-3pm.

 The Drop-in will no longer serve seated meals. Instead, we will serve takeaway meals on Mondays, Tuesdays, Thursdays, and Fridays, 9am-10am for breakfast, 12pm-1pm for lunch

 The Stop’s Community Advocacy Office will no longer hold in-person office hours, but Community Advocates are able to provide information, support, and referrals via phone. Monday-Friday 10am-2pm (416) 652-7867 x243

Please note: the following Stop programs and services are suspended until further notice:

 Healthy Beginnings (general program, Food Bank still open)
 Community Kitchens
 The Stop’s Wychwood Open Door
 Income Tax Clinic
 The Stop’s Urban Agriculture programming, including Youth Programs and the Mashkikii;aki’ing Medicine Wheel Garden
 The Stop’s Farmers’ Market

If you are in need of immediate food access and are experiencing symptoms of Coronavirus, or have come in contact with someone with symptoms, please do not visit The Stop. Instead, please ask a friend or family member to do so for you.

Questions? Please contact our general line: 416-652-7867, or email

If you would like to support our work, monetary donations are the most efficient way. They allow us to purchase the exact items we need on short notice. We also have purchasing relationships with farmers, stores, and suppliers, so we can buy items at a lower price than retail customers. You can make a donation here.

If you’d prefer to donate items, that’s great too! Currently, we’re seeking baby supplies (wipes, diapers, and formula. Size 3-4 are our most requested diaper sizes, but we would take anything!) unused personal care products (like hand sanitizer, shampoo, menstrual products, deodorant, toothbrushes, toothpaste, disposable razors, etc) and clean takeout containers with lids. These can be dropped off at 1884 Davenport Road, Monday-Friday 9am-11am and 1pm-3pm.

We all must do our part to contain any spread and mitigate the effects of Coronavirus—both physically and mentally—on our staff, volunteers, and community members.

To keep our workplace healthy throughout this period, our staff and volunteers are following stringent precautionary measures such as frequent hand washing, continually sterilizing our work environments, use of rubber gloves, and social distancing. The Stop is also providing extended, paid sick days and work-from-home arrangements to our employees upon request, no questions asked.

Yet for so many of our community members, these arrangements are completely inaccessible.

To isolate yourself, you need adequate housing.
To take a sick day, you need to know you’ll get to keep your job.
To stockpile food and supplies, you need to be able to afford these essentials in the first place.

In times like these, vulnerable community members need our support the most.


COVID-19 Youth Mental Health Resource Hub

Before the pandemic, we were advocating together for programs to help our youth. Now, during the COVID-19 crisis, we want our community’s youth to get through this physically, and mentally, well. Here’s a helpful COVID-19 Youth Mental Health Resource Hub that youth can access virtually.


Unison Health Telephone Counselling and Support

For the safety of community members and our clients and to prevent the spread of COVID-19, Unison Health is now offering the following services over the phone:

 mental health counselling: Call Amanda Costa, Mental Health OutreachWorker at 416-645-7575 ext. 2050 or send an email to

 help to apply for income benefits, such as CERB: Call 416-787-1661 ext. 3240, Monday to Friday 8:30am to 5pm Leave a voice mail message with your name and phone number.

 help to get food: Call 416-787-1661 ext. 3341, Monday to Friday 8:30am to 5pm Leave a voice mail message with your name and phone number.

If you are worried, sad, or scared, you are not alone. Unison’s counsellors are here to help you. Connect with Unison by using one of the phone numbers listed above. Someone will return your call as soon as possible. Note: staff are working from home and your call may be returned from a blocked number.


Good Neighbour Project

Are you someone in isolation, elderly, a single parent or person living with a disability that requires delivery assistance for supplies, and groceries with no one to help? A task force of volunteers with the Good Neighbour Project are on standby to offer you assistance. Please call 647-873-2230 between 8:00am-8:00pm daily or visit their website here.


TakeCare19 is a collection of crowd-sources, accessible, free/low-cost and inclusive mental health resources to help people cope during COVID-19. A variety of resources on mindfulness, exercise, work, therapy, community and more are available. Please feel very welcome to explore their website here.


Chatting to Wellness

Chatting to Wellness connects youth and seniors to sit and chat. This initiative helps to combat isolation and loneliness, while improving the mental health of seniors. In normal times, Chatting to Wellness brings youth on a weekly basis to retirement homes to engage with residents, however, due to COVID-19, volunteers will be chatting with seniors every weekday night between 6:00pm-9:00pm. For more details, please click here.​


Do You Live Between Christie/Ossington & Dupont/Davenport?

Hello neighbour!  My name is Caitlin, and I live in the area between Christie/Ossington and Dupont/Davenport. Along with other neighbours, I’m reaching out because we know that Toronto’s efforts to prevent the spread of COVID-19 will cause challenges for many of us, due to school and work closures, illness, quarantines, or social distancing. We want to connect with our neighbours so we can communicate, share resources and information, and support each other with any needs that come up.

Let us know if there is anything you need help with now –  errands, supplies, groceries, picking up medication, or anything else. We will do our best to help, or connect you to someone who can. Contact me by email at or call/text at 647-393-8742.

If you would like to be part of this mutual support network, let us know:
1.    How we should contact you to follow up (email, call, text, social media)
2.    How you can help (shopping, hosting online gatherings, coordinating the network, etc)

Even though we can’t gather in person, we can still come together as a community!

Legal Aid

  • Pro Bono Ontario: free legal assistance offered to low-income Ontarians through their Free Legal Advice Hotline (1-855-255-7256)


211 Toronto

211 Toronto connects people living in the GTA to over 4,000 programs and social services such as financial help, employment services, mental health, home care, housing, shelters, food and childcare. It offers a 24/7 confidential service in 150 languages, including online, text and chat services.

Canadian Anti-Fraud Centre

As COVID-19 (coronavirus) continues to spread globally, be on the lookout for associated scams. Fraudsters want to profit from consumers’ fears, uncertainties and misinformation. Please click here for detailed examples of COVID-19 fraud and information on how to protect yourself. 

Violence at Home During COVID-192021-04-13T19:16:29+00:00

The City of Toronto has created a Family Wellbeing Plan which helps to support those that may be experiencing domestic violence and/or child abuse during this time. The best resource for services and supports is the City of Toronto Webpage, which can be found here:

On this page you will be able to find a few things:

  1. Agencies that are available 24/7 (and virtually) that can support those experiencing intimate partner violence or child abuse. It lists all of their contact information as well as links to their respective organization’s website
  2. Links to resources around legal support, housing, shelter, mental health, and financial support for those that are leaving their abusive situation
  3. Information and strategies for how to identify if intimate partner violence is taking place, safety tips, and ways you can support if you know someone that is experiencing abuse.

Please note that options in other languages are available by clicking the “Translate” button at the bottom of the page.

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