211 is your community connection. It is the number to call for information about human services – health, social and community services. 211 connects you with an information specialist who can provide information and referrals 24 hours a day. For example, you can call 211 if you are a newcomer to Canada and are looking for employment training or you are concerned about a family member with an addiction and need information about available programs. You can call 211 if you’ve lost your wallet and don’t know where to replace your identification or you’re looking for marriage counselling or even need to know where the nearest after-hours medical clinic is located. You can also visit the 211 Toronto website.

311 is a simple, three-digit phone number that you can use to get information about City of Toronto services or programs, or to make a request for service. Residents, visitors and businesses no longer have to try to find the right division or individual at the City to get information or help. Callers can get information about everything from Toronto Public Library hours of operation, to reporting a missed garbage pick-up, to finding out where the closest flu clinic is located.

Customer service representatives are available to answer your questions or fill a service request 24 hours a day, seven days a week, and you can also email 311@toronto.ca or visit toronto.ca/311 for assistance.

The City has introduced a new parking ticket dispute process for parking meter and/or pay-and-display machine offences. It’s now easier to dispute your parking ticket if you have a valid receipt. Click here for more information.

The Toronto Meeting Management Information System (TMMIS) is your online window into the activities of City Council and its committees. Here, you can get up-to-date information including meeting schedules, agendas, minutes, and reports.

You can watch each Council meeting live online with Rogers TV.

Each member of Council is deemed to be a commissioner for taking affidavits. The associated duties and powers are set out in the Commissioners for Taking Affidavits Act, R.S.O. 1990, c. C.17. Section 2(3) of the Act gives members of Council, by virtue of office, the authority to take affidavits on any matter within the geographic limits of the City of Toronto. A commissioner for taking affidavits is not a notary public or guarantor.

The following are examples of the types of requests that are typically presented to members of Council and which they may sign if they wish:

Adult or child change of name application (Change of Name Act) Insurance documents affidavits:

• Motor vehicle transfer
• Lost cheque or savings bond affidavits
• Affidavit of service
• Affidavit on land transfer tax form
• Affidavit of Responsibility (sponsoring family visiting Canada)
• Passport – Statutory Declaration in lieu of guarantor
• Permanent Residency Card

Please contact our office by phone at 416-392-7906 or email councillor_matlow@toronto.ca if you are is need of this service.

If you want to make your views known about a matter being considered by a committee of Council you can submit comments or request to speak. Your comments will become a part of the public record on that matter and will be made available for everyone to see.