Councillor Josh Matlow

Toronto Seniors Helpline

WoodGreen Community Services, Toronto Central CCAC, and Toronto Central LHIN are pleased to launch the Toronto Seniors Helpline (TSH)!

The Toronto Seniors Helpline is a single phone line that streamlines access to community, homecare and crisis services for seniors, their caregivers and their health care providers. Through this initiative, CNAP, Seniors Crisis Line and TC CCAC information and referral staff have unified as a single team with a shared focus on information and referral, supportive counseling and service navigation services. As a result, seniors will experience the ease of one access point, more streamlined care, and warm transfers to the services that best meet their needs. TSH is for seniors, caregivers, and health care professionals.

TSH can be reached at 416-217-2077. The number is TTY-compatible; interpretation services are available.

TSH is answered by certified staff who connect people to the care they need, including CCAC home care services, crisis outreach teams, and other services in our community that support seniors’ safety, health and well-being. The team is comprised of information and referral staff from the TC CCAC and WoodGreen staff, all of whom have been cross-trained in service offerings across the home and community sector, including crisis services.

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