Councillor Josh Matlow

The 10 Long-Term Care Homes Operated By The City of Toronto

As many of you know, COVID-19 has been particularly virulent with elders in our community, especially in long-term care and retirement homes where it has been running rampant.

As Toronto’s Seniors Advocate, I’m very concerned about, and deeply saddened by, the devastating impact this virus is having on our senior population.

For those who are in self-isolation, I want you to know that we care about you and you are not alone. For those who are unwell because of the virus, I wish you our support, strength and a full recovery. And for those families and friends that have lost a loved one from COVID-19, my deepest and most sincere condolences to you.

Our community appreciates the heroic and caring personal support workers, nurses, doctors, health care workers, management teams, cleaners, kitchen staff, coordinators and everyone who works tirelessly to support our loved ones. No words can adequately express our heartfelt gratitude and support.

Many of you have asked how you can offer your support from a physical distance.

Please leave a message of encouragement, love and gratitude for the City of Toronto long-term care and retirement homes in the comment section below.

Most importantly, if we all do our part, spend time at home and slow the spread of the virus, more of our parents, grandparents, family members, friends and neighbours can get the care they need to survive this.

To receive weekly COVID-19 e-newsletter updates, subscribe here and to review my COVID-19 webpage, click here.

Thank you for your kindness and support for the people who need us now more than ever.



  1. Dave Mitchell January 14, 2021 at 6:44 pm

    I have been involved in some fashion or form with our seniors community for many years, a lot of those years directly helping frontline services. This work is a calling, and many who serve will tell you that, but this crisis has tested even the strongest of these heroes, they are an eco system that is stretched, stretched by budgets, stretched by staffing, and quite frankly often left to their own imaginations to deal. We cannot continue this way, we should not continue this way.

  2. Betsy Anderson January 13, 2021 at 8:13 pm

    We are thinking of you and thanking all those who are doing their best and working hard to care for the seniors in our Long Term Care homes. We are advocating with the Ontario government and City of Toronto to prioritize additional staff and supports and hoping we can make long-lasting changes to the ways we fund senior care in this province and country so that we never encounter this kind of emergency again.

    Stay well and blessings for all. Betsy Anderson

  3. Robin Schaufler January 4, 2021 at 7:32 pm

    I think about you every day, and I cry for your loneliness, exhaustion, devotion and recovery. I hope for better days and nights for you, for laughter and sunshine. I want you to know that someone cares, we all care. Thank you for your time, your hope and your wisdom.
    You are loved

  4. Alison January 4, 2021 at 3:41 pm

    Thinking of you all and sending much love.

  5. Elizabeth Strange December 18, 2020 at 11:14 pm

    Merry Christmas and Happy Hanukkah to all seniors across Canada. You are very important to the fabric of our society. And I know that this has been a difficult year but know that we are praying for your safety, best of care and protection. You matter, your wisdom, life experience, and contributions over the years to our country matter to me. Hugs and healing vibrations are being sent your way all the time. Take care. Liz

  6. Elizabeth Barker December 18, 2020 at 9:49 pm

    To the front line staff: Thank you! You protected the vulnerable with huge costs to yourselves. You are truly heroic and I’m so sorry that many untouched by illness themselves (or common sense) made this year especially difficult. Your efforts are appreciated and I hope that this coming year brings peace of mind, social fun times, etc. –basically that 2021 doesn’t resemble 2020 in the slightest. 🙂

    To the residents/neighbours: Wishing you all the warmth of the season! Please remember that you are not alone and that many are thinking of you (me included!) and hoping that 2021 brings good news and joy. Please take care and have a wonderful holiday.

  7. MR September 26, 2020 at 9:15 pm

    To the staff: This crisis that we thought would only last a few weeks started 6 months ago now. You have been great from the start and are still putting in so many hours to try to help us all get through. Thank you all for your hard work, courage, and commitment to our communities. I have a loved one, young and without any risk factor, who spent 3 weeks in ICU and I got to witness the dedication of the medical team to try to save his life and try to keep the family updated every day since no visits were allowed. He is now doing well, not fully recovered but getting there. We are so grateful to them and to everyone fighting the battle. Everybody in the frontline are heroes and with the long-term facilities being hit so hard this spring, the physical and mental toll must be huge. Please take care of yourself as much as you can as well.

    To the residents: I hope you are able to keep in touch with your loved ones whether in person, over the phone or via videocalls. It is so difficult to be in isolation and we did not realize how crucial it is to maintain the warm, physical connection with our loved ones until it was taken away from us. Time will come when we can go back to a normal life and I hope you will find all the comfort you need until this happens. Be reassured that we think about you and are sending our thoughts to help you get through this. Despite the distancing, know that you are not alone and that you are very much loved. Best wishes to all of you.

  8. Marcie September 23, 2020 at 6:09 pm

    A huge thank you to all of the front line staff at the City of Toronto long term care homes. The work that you do makes such a huge difference in so many lives. Thank you for being there for our loved ones, when we cannot be there. Your kindness and endless support goes a long way to help the residents and our families cope with these strange times.

    And to the residents, please know that you are loved and are not alone. These are strange times we are dealing with and may you be able to rest comfortably, be well taken care of, and feel the love that we are all sending you! –Marcie

  9. Jeff September 21, 2020 at 1:45 pm

    To the Front-Line Workers:
    A note to say a huge thank you for doing what you have been doing these last 6 months, and continue to do during these strange and uncertain times. Your courage and perseverance during the pandemic has been the difference in the health and well-being of countless Canadians and their families. You’ve brought reassurance, care, love and support at a time that has been bleak and outright scary to many. Thank you for getting up and going into work and doing what you do every day….and outright being there for us as Canadians!
    With immense gratitude and thanks. Stay Strong

    To the Residents:
    Thank you for your ongoing courage and determination. Please know you are not alone! There are thousands of people thinking of you every single day, and we are sending you much love and support. Stay Strong, and we can’t wait to see you again soon and connect with you in person!

  10. sofija August 10, 2020 at 3:01 pm

    To all the residents: Stay strong and know that we support you through this difficult time. Sending love to all of you!

  11. Hilal July 8, 2020 at 6:55 pm

    Dear residents,
    I just wanted to let you know that you are not alone. We think of you and care for you. It’s really for the best that you stay motivated and keep spending time with what makes you happy. Wishing you the best!

    Dear frontline staff,
    Thank you for all the sacrifices that you have made to protect others. I appreciate each of you so much. Hopefully, we will get through this unfortunate situation soon. Stay safe, take care!

  12. Adelaide June 29, 2020 at 2:38 am

    I give my love and support to everyone in long-term care homes right now. I hope you continue to take care of each other and know we all love you so much. <3

  13. Arlene Mayers May 29, 2020 at 10:50 pm

    I think of you all everyday. You are in my prayers. I promise you we are all in this together with you. The frontline workers are our heroes. We love you. The residents are our mothers, fathers, friends and ourselves very soon. I am a senior and I see you all clearly. My heart aches .Please stay strong.
    Please be safe.

  14. Maureen May 29, 2020 at 9:24 pm

    To the beautiful residents, nurses, PSWs, kitchen staff, maintenance staff, building services and admin – thinking of you all and eternally greatful for the care provided to my mother everyday. We miss you and thank you all! You are appreciated more than you know!!

  15. Anraj Soni May 19, 2020 at 12:05 am

    I am sending all the staff, residents & families my utmost respect and support during this difficult time. I know that we will overcome this as a cohesive, united force. I thank you all for everything and I am so grateful to have individuals like you who fight each day to support all of us.

    Thank you so much. ❤️ (:

  16. Kathleen Armstrong May 17, 2020 at 6:58 pm

    Bless all the remarkable staff at all LTC homes around the city. The people working there are wonderful — warm and caring and hard-working all the time. May they continue to be strong and at peace, protected and safe as they continue to care for the residents who depend on them.
    I especially commend those at Cummer Lodge, which I gather has had no cases of COVID.
    Thank you so much for your steadfast support and care.

  17. Betty Butterworth May 8, 2020 at 11:42 pm

    I was involved in a family council at a municipal long-term care home in eastern Ontario, where my parents lived, now over 15 years ago. I know how hard the staff worked, but back then families and friends could visit. Now all of you PSWs, RPNs. RNs, and others are not only responsible for physical care, but are the ones giving support emotionally as well to all the people in your charge. I just want to thank all of you from the bottom of my heart. I hope everyone remembers what you did and gives you the pay and benefits that you should always have had when this is all over.

  18. Rebecca Ellis May 6, 2020 at 8:59 pm

    Thank you for the hard work you do every day with so much compassion and selflessness. <3

  19. TY May 6, 2020 at 7:42 pm

    To the residents, front line staff and everyone at the Toronto operated long term care homes,

    During this time, I pray you find joy in the little things, I pray you find hope in each other. This is not going to last much loner, please remember that. You are all loved and are thought about each day, you are prayed for. Thank you to the front line staff for taking care of the residents, thank you for your service. Words are not enough to show gratitude for what you are doing. I pray for blessings, healing and peace in your lives. You guys ROCK!

    Peace, Love & Light!

  20. Sage Tyrtle May 5, 2020 at 7:54 pm

    To the residents: You matter so much, and we are thinking of you. Your experience in life shows us how to make good choices. Stay strong.

    To the staff: You are our new superheros. Please know that on your way home, you are passing countless people who appreciate everything you are doing.

  21. Julia May 4, 2020 at 4:38 pm

    Sending love to all residents and staff. To the residents, we know this time may be especially lonely, but do know that there are people out there who truly and deeply care for your well being and respect you. I am looking to work in a care home myself! We are with you on this. Let’s not give up on trying to make the best of the situation. We love you dearly!

    To the staff and caregivers, thank you for working in the front line in this necessary time. You are putting yourself at risk to help those who need it. Thank you for respecting our residents, being patient with them, and thank you for your hard work.

  22. Stephanie April 30, 2020 at 8:18 pm

    Hello to all of the residents and front-line workers in Toronto’s long term care homes!

    To the residents – Hi! My name is Stephanie. I am in my 30s and I live in Toronto. I am staying home these days and just working and watching a lot of television. I’m sure that this time for you is difficult. You probably have feelings of isolation and maybe boredom too. I’m thinking of you! We will make it through this together.

    To the workers – thank you so much for the work you are doing for the important senior members of our community. You deserve our greatest respect, and you also deserve proper PPE and hazard pay. I don’t think all of you are getting these things and I’ll be doing what I can to support those who are advocating for you in our political system. All the best to you!

  23. Neil Mudde April 30, 2020 at 5:31 pm

    Hello fidger House Staff Members I miss each one of you thank you for being there to take care of our residents each on of you is a hero
    My Dear residents I miss each one of you life is not the same without working in the tuckshop and meeting you there I understand staff is taking care of your treats hope to see you soon in person Take Good Care Love You NEIL MUDDE

  24. Laura De Laurentiis-Vecchiarelli April 25, 2020 at 11:27 pm

    To all the front line staff: Thank you all for going beyond the call of duty. You’re dedication to each and every resident will never be forgotten. You’re angels that were sent from heaven at this time of crisis. Bravo and well done.

    To all the seniors: Keep strong, positive and never give up. We are all cheering for you. Brighter days will soon be here.

  25. Thereza Stephens April 25, 2020 at 2:29 pm

    Thank you to all the staff who work and care for the residents of long term homes. Your service is invaluable. My sincere hope is that after this crisis is over, you will still be appreciated by your employers, and all levels of government, and that this appreciation will be shown not only verbally, but also in tangible ways (i.e., salary, benefits, and stable employment). This pandemic has shown us who and what are really important in society.

    To the seniors of the the long term care homes: You are not forgotten. We will ensure that all levels of government work together to keep you safe and protected. May all things positive surround you during this difficult time.

  26. yk April 25, 2020 at 6:33 am

    please see this thank you video for seniors and healthcare workers here :

  27. YK April 25, 2020 at 6:32 am

    I feel it is very important to share courage, strength and support each other through this challenging time. To show the City of Toronto long-term care and retirement home residents/health care professionals, I painted the blanket flower, and shared the video of it on youtube, if seniors and healthcare workers can see it, I will be very happy. Thank you very much. Best,

  28. Sasha Hoffman April 25, 2020 at 4:09 am

    Sorry, corrected:
    To elders, much love and respect, I appreciate your wisdom and experience. To all healthcare, food and sanitation workers, much appreciation for caring for our elders in spite of the difficult working conditions. To all, happy spring! In hopes that we emerge from this experience with a reinvigorated respect for all workers and reunite with our elders so as to honour them and learn from them.

  29. Michelle Barraclough April 25, 2020 at 12:59 am

    To all the front line staff: Thank you for all the care you take of our seniors. I appreciate it and pray for your safety.
    To all the seniors: My love and prayers go out to all of you. Try to keep positive in this time of need.

  30. Maureen April 25, 2020 at 12:21 am

    You guys are freakin’ awesome!!!!
    Thank you for taking care of our most vulnerable today and every single day.
    I love you!!

  31. Joyce Grant April 25, 2020 at 12:18 am

    Residents: know that while we cannot visit you physically, we know you are there and we are sending our love to you. You are not alone! Stay strong and take each day one day at a time. Try to find the moments of joy where you can. Thousands of us are here and we love you!
    For the frontliners: thank you for caring and giving so much of yourselves to some of our most important and beloved people. Thank you from the bottom of our hearts! You are heroes.

  32. Andrea Feldman April 24, 2020 at 9:58 pm

    To the front line workers: thank you for everything that you are doing during this difficult time.

    To the Seniors: sending you so much love and virtual support…may you all stay healthy, safe and strong.

  33. B. Ross Ashley April 24, 2020 at 9:25 pm

    As a retired hospital worker, who worked in supply and services at Mount Sinai Hospital during SARS, all I can say is that was scary. This is, frankly, terrifying. We need: a better system for longterm and seniors’ care; particularly, shall I say, a total and permanent public takeover of all the private LTC facilities, particularly the for-profit sector; fulltime and well-paid jobs for you caregivers; and the sort of stockpiling of epidemic and pandemic supplies which were talked about after SARS but which fell by the budgetary wayside … we can not ever allow this to happen again.
    Thank you for doing as much as you can … in another decade or so I and my spouse may be in one of your facilities, we are both in our 70s.

  34. Cindy April 24, 2020 at 8:57 pm

    Front line Staff, My family and I thank you for all of your hard work and dedication during this difficult time. Please know your efforts are greatly appreciated. Please take care.

    Seniors, Know that our thoughts are with you during this time. Stay positive!

  35. gerri vickers April 24, 2020 at 8:44 pm

    Thank you to all of the healthcare workers and frontline workers who are taking care of our elderly residents. Your dedication and care is so needed and is also very appreciated.
    Please take care of yourselves and your loved ones.
    My mother was in a long term care home for many years and received good care by all.
    This is a very unknown and challenging time for us all and I can’t imagine how mentally exhausting this is for our healthcare and frontline workers.
    God bless every single one of you, and may you keep safe during these difficult times.

    G. Vickers

  36. Lisa McNulty April 24, 2020 at 8:44 pm

    Long-term care residents carry the history of their families, our great city and nation and deserve our respect. They are cared for by healthcare and support workers on whom we depend and for whom we are immensely grateful, particularly during this unprecedented time. You are heroes who deserve a safe work environment with the PPE you need, the compensation you deserve and the admiration of all. Thank you is not nearly enough.

  37. Edgar Campo April 24, 2020 at 8:41 pm

    Good luck to every single one of you, and a huge THANK YOU for all you do.

  38. Diana Prentice-Campo April 24, 2020 at 8:37 pm

    1. FOR FRONT LINE STAFF Hello to all caregivers and support workers, and everyone else – kitchen staff, cleaners, maintenance workers … just every single one of you who is working to care for our elderly in these difficult times. Words cannot describe the gratitude I feel for all you are doing. My own mother resides in a long term care facility in England, and having visited often, I know just how very caring all of you are, and how much devotion and pride you take in your work. I also know how challenging your work can be. I send my very best wishes and prayers that each one of you will be blessed, and will stay safe and well. THANK YOU from the bottom of my heart for being there for our vulnerable citizens, and for all you are doing for them while they are unable to receive their usual visitors and feel the affection of their loved ones. You are AWESOME.

    2. RESIDENTS: Hello there! Please know that while we are not permitted to visit you physically right now, there are thousands of us here on the outside thinking about you, and wishing you the very best. Our hearts and prayers are with every single one of you. We love you, and appreciate you, and send our sincerest best wishes for getting through this tough period together. We know you are in wonderful hands with the carers looking after you, and we look forward to the day when we can see you and hug you again ourselves!

  39. Marisa Creatore April 24, 2020 at 7:38 pm

    Thank you for all you do every day for our most vulnerable! You true heroes to this City! Stay safe!

  40. David April 24, 2020 at 7:17 pm

    We are very appreciative of your efforts on our collective behalf.

  41. Carolina Vecchiarelli April 24, 2020 at 6:33 pm

    Sending a virtual hug to each and every frontline staff member and resident. We’re in this together!

  42. Elena Kaminsky April 24, 2020 at 6:00 pm

    To the staff, thank you for your commitment and hard work.
    To the residents, please stay strong for all of us. We’re sending you all of the love and support.

  43. Kamila April 24, 2020 at 5:52 pm

    Sharing support and all the best wishes for residents and staff in long-term care homes <3

  44. Alex F April 24, 2020 at 3:30 pm

    Sending all the love and support to the residents, caregivers, staff, and family at the City of Toronto operated long-term care homes.

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